Zara Uses Operations Research to Reengineer Its Global Distribution Process Felipe Caro

نویسندگان

  • Felipe Caro
  • Jérémie Gallien
  • Miguel Díaz
  • Javier García
  • José Manuel Corredoira
  • Marcos Montes
  • José Antonio Ramos
  • Juan Correa
چکیده

Overcoming significant technical and human difficulties, Zara recently deployed a new process that relies extensively on sophisticated operations research models to determine each inventory shipment it sends from its two central warehouses to its 1,500 stores worldwide. By taking a retail size-assortment view of a store’s inventory, the model incorporates the link between stock levels and demand to select store replenishment quantities. Through a rigorous, controlled field experiment, we estimate that this new process has increased sales by 3–4 percent; this corresponds to estimated profits of approximately $233 million and $353 million in additional revenues for 2007 and 2008, respectively.

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تاریخ انتشار 2010